Shipping Policy — Vellza Store

At Vellza Store, we are committed to delivering your order safely and on time across Pakistan.

Delivery Areas

We currently offer delivery across Pakistan. Orders are shipped to the address provided by the customer at checkout.

Processing Time

• Orders are usually processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays may be processed on the next business day.
• In some cases, order processing may take longer due to high order volumes or unforeseen circumstances.

Delivery Time

After your order has been dispatched, delivery usually takes approximately 3–5 business days, depending on your location and the courier service.

Delivery to remote areas may take additional time.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

We may occasionally offer free shipping promotions on selected products or orders.

Order Confirmation

After placing your order, you may receive a confirmation message or call to verify your order and delivery details.

For Cash on Delivery (COD) orders, we reserve the right to confirm the order before dispatch.

Delayed or Lost Orders

While we work with reliable courier services, delivery delays can occasionally occur due to weather, public holidays, courier issues, incorrect addresses, or other circumstances beyond our control.

If your order is significantly delayed, please contact us and we will assist you in tracking the shipment.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Vellza Store will not be responsible for delays or additional charges caused by an incorrect or incomplete address provided by the customer.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photos or videos of the package and product so we can review the issue and assist you accordingly.

Contact Us

If you have any questions regarding shipping or your order, please contact Vellza Store through the contact details provided on our website.

Thank you for shopping with Vellza Store!